8.2/10 25 Avis concernant Camping Ciela Village - Les Marsouins

10 10

Thank you, our lodge was perfect - well equipped, spacious and comfortable and we loved being located next to the padel courts as played every day! Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour,

Nous vous remercions d'avoir partagé votre expérience positive avec nous. Nous sommes ravis de savoir que vous avez apprécié notre lodge bien équipé, spacieux et confortable, ainsi que son emplacement à côté des terrains de padel. Il est agréable de savoir que vous avez pu en profiter tous les jours.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour un prochain séjour.

Bonne journée !

L'équipe de Camping Ciela Village - Les Marsouins
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7 10

Best pools we've ever had in 8 years of French campings. Very nice tent. A bit too much entertainement and in hindight: we don't like 'the coast' (in general, not this specifoc area) Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour,

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes ravis de savoir que vous avez apprécié nos piscines et notre tente. Nous prenons note de vos commentaires concernant l'animation et la localisation près de la côte. N'hésitez pas à nous contacter pour discuter plus en détail de votre expérience.

Bonne journée !

L'équipe de Camping Ciela Village - Les Marsouins
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8 10

Very clean especially around the swimming pool area. Very nice swimming pools and slides. Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour,

Nous vous remercions pour votre avis positif ! Nous sommes ravis de lire que vous avez apprécié la propreté, ainsi que les piscines et toboggans de notre camping. Votre satisfaction est notre priorité.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain séjour.

Bonne journée !

L'équipe de Camping Ciela Village - Les Marsouins
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9 10

Great reception team, specially Kevin! Flag
Réponse de Camping Ciela Village - Les Marsouins
Hello,

Thank you for your positive feedback! We are delighted to hear that you had a great experience with our reception team, especially Kevin. Your kind words have been passed along to him.

Have a wonderful day!

The Camping Ciela Village - Les Marsouins Team
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10 10

All was good, and the campsite has been the greatest. Few things we are missing. The walking lanes to the swimming pools the lanes which also are emergency lanes should not allow bikes every time we walked there, we was nearly been hit by bicycles, they can easily drive around on the car roads. Second and more importantly is the toilet/wc at the pool. It’s needed to be upgraded. Last things is we are missing information in English. I know we are in France and the most visitors is France but you also have customers from other countries which can’t speak French- and when you decide to cut of the power for a period to repair the electricity it could be nice to know. The only information was a little note at the pool in French. Use your app to inform. Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour,

Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis de savoir que dans l'ensemble, votre séjour s'est bien passé et que vous avez apprécié notre camping. Nous prenons en compte vos remarques concernant les pistes de marche menant aux piscines et la nécessité de limiter l'accès aux vélos pour des raisons de sécurité. Votre feedback sur l'état des toilettes près de la piscine est également noté, ainsi que le besoin d'une meilleure communication en anglais pour nos clients internationaux. Nous comprenons vos préoccupations et ferons tout notre possible pour améliorer ces aspects à l'avenir.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain séjour.

Bonne journée !

L'équipe du Camping Ciela Village - Les Marsouins
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10 10

Excellent campsite! Very friendly & Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour,

Nous vous remercions chaleureusement pour votre retour positif sur notre camping. La satisfaction de nos clients est notre priorité, et nous sommes ravis que vous ayez apprécié l'ambiance conviviale de notre établissement.

Votre avis encourageant est une véritable source de motivation pour toute l'équipe. Nous mettons un point d'honneur à offrir un service de qualité et à créer une atmosphère accueillante pour tous nos visiteurs.

Au plaisir de vous accueillir à nouveau prochainement au sein du camping, où nous serons ravis de vous réserver le même niveau d'attention et de convivialité.

Bien cordialement,

L'équipe du Camping Ciela Village - Les Marsouins
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9 10

The pool and campsite are beautifully kept. It was very quiet when we were there at the end of May. The pool is absolutely fantastic, perfect temperature. It kept my 13 year old twins busy for hours. Flag
Réponse de Camping Ciela Village - Les Marsouins
Bonjour Caroline,

Nous vous remercions sincèrement pour votre retour positif sur la propreté de notre piscine et de notre camping. Nous sommes ravis d'apprendre que vous avez apprécié le calme qui régnait à la fin du mois de mai. Savoir que la piscine a su divertir vos jumeaux de 13 ans pendant des heures nous remplit de joie.

Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience tout aussi agréable.

Camping Ciela Village - Les Marsouins
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9 10

Comments to be added next time Flag
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10 10

We were recommended this site by our friends and are glad we went. It is excellent and I cannot find fault. Flag
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8 10

The only improvement I can suggest is to extend the timing on the showers. It is very short and when you are shampooing your hair it is a bit tedious to have to keep pressing the button. Flag
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8 10

Our time at this campsite was awesome for many reasons: location, swimming pool, mobile home..... Flag
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8 10

Overall the campsite was great. Staff were friendly, facilities were clean, modern and the grounds were landscaped beautifully particularly around the shallets where we were staying. We found the shop and cleaning quite expensive and it would having more facilities and services in English would have made it slightly better value for money such as the kids club. Our kits speak English and Dutch but the kits club and activities and entertainment were all in French so it wasn't possible for us to participate in these. Although it's not essential it would have been nice for the shop to sell one English newspaper and/or at least one English magazine or book. We also found it tricky to access wifi when we wanted. We found it quite limiting to only have wifi access only 2 single hours a day. Due to these reasons we found our children weren't able to get the most out of the Marsouins. Flag
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7 10

Good sized pitch with nice pool and slides for children. Lots of sun loungers available. Great location for getting to the beach. Facilities could be cleaner, no floor mop around for users to clean after the shower. Older block of toilets needs hand wash in the men’s toilet, (this was available in the women’s). Take away food service was awful. Staff ignored customers waiting to order at the desk, preferring to stand and chat together. Once we were asked what we’d like, told 1 hour 40 minute wait for 6 pizzas! Bakery and shop were good though. Flag
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4 10

Campsite is lovely but if you cater mainly for French then you should state that on website. Flag
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6 10

Very good campsite. But i miss A lot more information in English. Specially when there is evacuation. The WiFi is terrible. It works so terrible, it can be hard just to be connected, and the speed is 0,73 mbit pr. second - come on we are in 2019 - that is very bad, and you can’t use it to anything - NO WiFi👎🏻 To much noise from the from in the back of campsite and a lot of noise from the other campsites The pool area is very nice but it’s to small the pool has to be bigger, the toilets needs to be renewed at the pool area - and we miss the opportunity to buy cold soft drinks and foods from machines at the pool area. Flag
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9 10

A well maintained and friendly campsite - plenty to see and do. Flag
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9 10

We had a great stay at your holiday park and would really like to visit again. Flag
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9 10

We are not normally large camp people preferring smaller sites but this site was very good although the children had all gone back to school by the time we arrived. Over all it was very quite, clean and well run the sanitary block (No2) was very clean and well thought out. Access to the beach, supermarkets and the old town was easy and quick and the area has a lot of things to see and do we shall return for sure. Flag
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9 10

We had a lovely week here. Our stay was just after the peak period, so we had the benefit of it being quieter. Pool was spotlessly clean with good options for adults and children. Good loungers with shaded areas for the hotter periods, and nice grassed surroundings. Accommodation was very clean and well appointed. On-site bakery great for pastries and bread. Staff visible and approachable. We were provided with a free weekly pass for the Train-Bus, which was great. We didn't have a car with us, and whilst the park is not on the beach front, the walk to the main beach centre is not too far and there are great cycling paths as well. Flag
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4 10

The resort is advertised as family friendly and in the brochure it says they have a policy of everyone being quiet at 10pm on site but didn’t advertise live music across the site from 9.45om until 11.30pm followed by music until 2am... the site was too loud for young children at night. The pool area was outdated. Flag
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8 10

All of the staff, with one notable exception, were excellent; friendly, efficient, helpful. One person (I was later told he was the accountant)took it upon himself to be aggressively rude, infuriating me, and embarrassing his colleagues. The matter is subject to a complaint. Apart from that, when we had a safety issue, the security people handled it with skill, patience, kindness, and sensitivity. Facilities were good, but there could have been more for teenagers to do... sports, games etc were limited. The biggest disappointment for us on this type of campsite is the unsophisticated "variety-show " style entertainments which appear to have escaped from 1970s popular TV, and invaded France! There is practically nothing for those clients who really don't like dancing girls and magicians! Flag
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7 10

Very nice camp Argeles as beautiful as ever Camp was great but location a little to far out from main beach areas/restaurants Felt a little like an outsider as everything is in french, games, entertainment, everything We tried to speak french as much as possible and the shop staff were excellent Bar staff and restaurant staff however were rude and obnoxious The floor in eating area was disgusting, covered with hair and dirt and dust would not like to say when it was last swept/mopped If they had put the toilet cleaners in charge it would of been amazing as they were spotless all week! Great job by the cleaners Overall we really enjoyed it here but be warned it may say in the booking terms that quiet time is after 10pm, but as entertainment and discos start at 945pm, all you get TIL midnight is thump thump thump of base drums and shouting over microphones Would recommend this site but would take french lessons and earplugs ! Flag
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8 10

The only thing that was very disappointing was the very strange rule about not wearing bermuda style shorts in the swimming pool. There was no explanation given for this rule. I asked 3 people who worked there, but nobody could give me an answer why boys and men had to wear tight and ugly speedo style swimwear. We had to buy 2 pairs of speedo style shorts from the shop in the camping complex. It should also be made clear about why some of the accomodations do not have air conditioning. They don't even have a fan for ventilation. Flag
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10 10

Lovely site with lots on offer for a short or long stay with a great pool which was nice and warm. The location was excellent and all in all no complaints. Flag
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10 10

So pleased we found this campsite, lovely place in a pretty setting. Polite pleasant staff, everywhere kept very clean. Generous semi private pitch sizes for the touring Caravans/ Motorhomes . We enjoyed our stay and will return. Highly recommend Flag
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